Facilitators
Internal team workload and performance metrics
Sara Mahmood
Punjab
42 active
3 alerts
2.4h
94% follow-up
67% voice
Pending interventions5
Pending escalations1
Amina Hassan
Overload
Sindh
38 active
7 alerts
3.1h
89% follow-up
72% voice
Pending interventions12
Pending escalations3
Bushra Khan
Punjab
35 active
2 alerts
1.8h
97% follow-up
58% voice
Pending interventions3
Pending escalations0
Farah Iqbal
Khyber Pakhtunkhwa
28 active
4 alerts
2.9h
91% follow-up
81% voice
Pending interventions6
Pending escalations1
Facilitator daily queue
Pending interventions and unresolved participant blocks
Sara Mahmood
Pending interventions5
Pending escalations1
Amina Hassan
Pending interventions12
Pending escalations3
Bushra Khan
Pending interventions3
Pending escalations0
Farah Iqbal
Pending interventions6
Pending escalations1